Return policy

We want you to be completely satisfied with your purchase. If you are not entirely happy, we are here to help! Our return process is designed to be straightforward and efficient so you can get back to enjoying your shopping experience.

To be eligible for a return, please ensure that your item meets the following conditions:

• The item must be unused and in the exact same condition as when you received it.
• The item must be in its original packaging.

You have 14 days from the date of delivery to initiate a return request. Please note that after this period, we unfortunately cannot accept returns.

How to Start Your Return:

To begin the return process, please send an email to service@orderglide.com. In your email, include your order number and the reason for the return. Please do not send items back until you have received confirmation from us. We will provide you with the specific return address and further instructions via email.

Refund Processing:

Once we receive your returned item, our team will inspect it to ensure it meets the return conditions. Upon approval, your refund will be processed within 5 to 10 business days. The credit will automatically be applied to your original method of payment.

If you have any questions or need assistance, feel free to reach out to us at service@orderglide.com. We are committed to resolving any issues quickly and effectively!